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we regularly conduct a variety of automated and manual audits of our systems.' 'As admin users, they can add, remove or edit user settings.

'Only customers can decide who is allowed to access their Vivint system, including their video feeds,' a spokesperson for home security company Vivint said. 'Our technicians and installers have no access to our customers' video feeds or recorded video, which can only be accessed by a small group of engineers, under monitored conditions, for issues like technical troubleshooting.' 'We have a team at Comcast dedicated specifically to camera security,' a Comcast spokesperson said. Some professionally monitored systems, such as Comcast and now ADT, address the problem by simply strictly limiting the actions technicians can take while assisting customers with their accounts - for instance, disallowing them from adding email addresses to accounts or accessing any recorded clips. Security cameras are getting cheaper by the year, but that doesn't mean customers should be comfortable giving up their privacy. 'The security industry has been paying attention to since 2010,' said Kathleen Carroll, chair of the SIA's Data Privacy Advisory Board, 'and we continue to work to help our member companies protect their customers.' The Security Industry Association - a third-party group of security experts - advises manufacturers such as ADT on matters relating to privacy and security.

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Likewise, many security companies that use professional installers and technicians have strict procedures in place to avoid precisely what happened at ADT. Whether you're using professionally monitored security systems such as ADT, Comcast Xfinity or Vivint, or you just have a few stand-alone cameras from off-the-shelf companies like Ring, Nest or Arlo, here are a few practices that can help protect your device security and data privacy. That simple discovery, and her report of it to the company, began to topple a long line of dominoes leading back to a technician who had spied, over the course of four and a half years, on hundreds of customers - watching them live their private lives, undress and even have sex.ĪDT says it has closed the loopholes that technician exploited, implementing 'new safeguards, training and policies to strengthen … account security and customer privacy.' But invasions of privacy are not unique to ADT, and some vulnerabilities are harder to safeguard than others. For example, in 2020, an ADT home security customer noticed an unfamiliar email address connected to her home security account, a professionally monitored system that included cameras and other devices inside her home.

Installing an internet-connected security camera in your house won't necessarily bring a wave of hackers to your Wi-Fi network - but it also has happened before.

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